For Immediate Release: June 15, 2001

AKRON, Ohio – FedEx Custom Critical, North America’s largest time-specific, critical-shipment carrier, has promoted Virginia Albanese to vice president, service. Albanese most recently served as managing director, service and safety.

“In her 15 years with FedEx Custom Critical, Virginia has been instrumental in the company's growth,” said John G. (Jack) Pickard, president, CEO and CIO. “Her innovative leadership style and creative approach to problem-solving have enabled her to streamline processes and implement the use of technology for exceptional customer service. Virginia brings out the best in the teams under her leadership.”

Albanese joined the company in 1986 as a customer service agent and was promoted to management trainee in 1987. She has served in a number of management roles in operations, safety and contractor relations. In the late 1980s and early 1990s, Albanese was a key leader in the form

d follow-up. Later, as director of safety, recruiting and contractor relations, Albanese improved productivity by automating many of the Safety department processes. She had been managing director of service and safety since 1999.

Albanese holds a bachelor’s degree and an executive master’s of business administration from Kent State University. She is a member of the Innovation Learning Community and the American Trucking Associations Safety Council.

FedEx Custom Critical provides exclusive-use, time-specific shipment services throughout the U.S. and Canada and within Europe. Among its divisions are Surface Expedite, for non-stop, door-to-door transport of critical shipments; White Glove Services®, for shipments that require special care in handling; and CharterAir®, which offers an array of expedited air solutions to meet customers’ critical delivery times. FedEx Custom Critical is an operating subsidiary of FedEx Corp.

With annual revenues of $20 billion, FedEx Corp. is the premier global provider of transportation, e-commerce and supply-chain management services. The company offers integrated business solutions through a network of subsidiaries operating independently, including FedEx Express, the world's largest express transportation company; FedEx Ground, North America's second largest provider of small-package ground delivery service; FedEx Freight, a leading provider of regional less-than-truckload freight services; FedEx Custom Critical, the world's largest provider of expedited, time-critical shipments; and FedEx Trade Networks, a provider of customs brokerage, consulting, information technology and trade facilitation solutions.

ation of the company’s Customer Assistance Teams (CATs), empowered work groups that handle every shipment from initial customer call through delivery an